tacock Privacy Policy

1 Information We Collect

tacock collects personal information from users through multiple channels — including account registration, identity verification, payment processing, platform usage, and customer support interactions. We collect only the data that is necessary to deliver our services, comply with applicable standards, and protect the integrity of the tacock platform.

1.1 Information You Provide Directly

When you register a tacock account or interact with our support team, we collect the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and a copy of your National Identity Card (NID) or passport submitted during KYC verification.
• Contact data: Mobile phone number registered in Bangladesh, email address, and residential address (city and district level).
• Payment data: Mobile wallet identifiers such as your bKash, Nagad, Rocket, or Upay account number. We do not store full card numbers for Visa or Mastercard transactions — these are processed securely through our payment gateway partners.
• Account credentials: Your chosen username and a hashed (non-reversible) version of your password. tacock never stores passwords in plain text.
• Communications: Records of your interactions with tacock's support team via live chat, email, or any other communication channel you use to contact us.

1.2 Information Collected Automatically

When you access the tacock platform, certain technical and behavioural data is collected automatically through our systems and third-party analytics tools:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bets placed, betting markets viewed, session duration, click patterns, and navigation paths within the tacock platform.
• Location data: Approximate geographic location derived from your IP address. tacock does not access GPS-level location data from your device unless you explicitly grant permission through your device settings.
• Transaction logs: A complete record of all deposits, withdrawals, wagers, bonus claims, and game sessions associated with your tacock account.

1.3 Information from Third Parties

tacock may receive personal information about you from third-party sources in the following circumstances:

• Payment providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and other payment partners may share transaction confirmation data with tacock to facilitate deposit and withdrawal processing.
• Identity verification services: Third-party KYC and identity verification providers may share document verification results, fraud flags, and identity match scores with tacock to support our account verification process.
• Game providers: Casino game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share session data, game results, and RTP metrics with tacock for audit, dispute resolution, and reporting purposes.

2 How We Use Your Data

tacock uses the personal information we collect exclusively for the purposes described below. We do not use your data for any purpose that is incompatible with the reason it was originally collected without first obtaining your explicit consent.

• Account creation and management: To register your tacock account, verify your identity, manage your wallet balance, and maintain accurate account records throughout your time as a tacock user.
• Service delivery: To process your bets, settle wagers, deliver casino game sessions, credit bonuses to your account, and fulfil all other core platform services you request.
• Payment processing: To facilitate deposits and withdrawals via your registered bKash, Nagad, Rocket, Upay, or bank account. Payment data is transmitted securely to our payment partners solely for transaction execution.
• Identity verification (KYC): To verify that you meet the minimum age requirement of 18 years, confirm the accuracy of your registration details, and comply with anti-money laundering best practices.
• Fraud prevention and platform security: To detect, investigate, and prevent fraudulent activity, bonus abuse, account takeovers, money laundering, and other prohibited conduct as defined in the tacock Terms & Conditions.
• Responsible gaming: To monitor your betting patterns for signs of problem gambling, enforce deposit limits and self-exclusion requests, and provide targeted responsible gaming interventions where appropriate.
• Customer support: To respond to your support enquiries, resolve disputes, investigate complaints, and maintain a record of your interactions with the tacock support team.
• Platform improvements: To analyse aggregate usage patterns, identify technical issues, and improve the features, performance, and user experience of the tacock platform.
• Promotional communications: To send you relevant bonus offers, game announcements, and platform updates via email or SMS — but only where you have opted in to receive such communications. You may unsubscribe at any time by contacting [email protected].
• Legal compliance: To meet our obligations under applicable data protection standards, respond to lawful requests from regulatory authorities or law enforcement, and maintain records as required by financial compliance standards.

3 Data Sharing & Disclosure

tacock shares your personal data only in the limited circumstances described below. In all cases, we require third-party recipients to handle your data in accordance with applicable data protection standards and to use it solely for the purpose for which it was shared.

3.1 Service Providers

tacock works with a carefully selected group of third-party service providers who process personal data on our behalf in order to deliver the tacock platform. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and bank transfer partners process payment data strictly for deposit and withdrawal execution.
• KYC and identity verification providers: Third-party identity verification services receive NID copies and personal identity data solely for account verification purposes.
• Casino game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other game providers receive session identifiers and wager data to deliver game content and resolve disputes.
• Cloud hosting and infrastructure providers: tacock's platform is hosted on secure cloud infrastructure. Hosting providers may process technical data (logs, session data) as part of platform operations but are contractually prohibited from accessing or using player personal data for any independent purpose.
• Analytics providers: Aggregate, anonymised usage analytics may be processed by third-party analytics tools to help us understand platform performance. No individually identifiable personal data is shared with analytics providers.

3.2 Legal and Regulatory Disclosure

tacock may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other official authorities where we are legally required to do so, or where disclosure is necessary to:

• Comply with a valid legal process, court order, or government directive.
• Investigate or report suspected money laundering, fraud, or other financial crime.
• Protect the rights, property, or safety of tacock, its users, or the public.
• Cooperate with a sporting integrity organisation investigating match-fixing or corruption relating to a bet placed on tacock.

3.3 Business Transfers

In the event that tacock undergoes a business restructure, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is handled as a result, prior to the transfer taking effect where reasonably practicable.

4 Cookies & Tracking Technologies

tacock uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep you securely logged in, and understand how you interact with our service. This section explains what cookies we use and why.

4.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits, store your preferences, and collect data about how you use the site. In addition to cookies, tacock may use similar tracking technologies such as web beacons, pixel tags, and local storage objects.

4.2 Types of Cookies Used by tacock

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies at any time. Please note that blocking strictly necessary cookies will prevent certain core functions of the tacock platform from working correctly, including keeping you securely logged in to your account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

5 Data Retention & Storage

tacock retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our operational, legal, and compliance obligations. The key retention periods applied by tacock are as follows:

• Active account data: All personal and transactional data associated with an active tacock account is retained for the lifetime of the account plus a minimum of 5 years from the date of account closure. This retention period supports dispute resolution, audit requirements, and anti-money laundering record-keeping obligations.
• KYC documentation: Identity documents submitted during verification (NID copies, selfies, proof of payment method) are retained for a minimum of 5 years from the date of submission or account closure, whichever is later.
• Transaction records: All deposit, withdrawal, wager, and bonus records are retained for a minimum of 5 years to support financial audit and compliance requirements.
• Support communications: Live chat transcripts and email correspondence with the tacock support team are retained for 3 years from the date of the interaction.
• Marketing opt-in records: Records of your consent to receive promotional communications are retained for as long as you remain opted in, plus 3 years following your opt-out.
• Technical and log data: Server logs, IP address records, and session logs are retained for a maximum of 12 months unless retention for a longer period is required for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised. Where anonymisation is applied, the resulting data can no longer be linked to any individual and may be retained indefinitely for aggregate analytics purposes.

5.1 Data Storage Location

tacock's platform data is stored on secure cloud infrastructure. All data at rest is encrypted using industry-standard encryption protocols. Data transfers between your device and the tacock platform are protected using TLS (Transport Layer Security) encryption. tacock takes all reasonable steps to ensure that any data storage or processing that occurs outside Bangladesh meets equivalent data protection standards to those applied within Bangladesh.

6 Your Privacy Rights

As a tacock user, you have a number of rights in relation to the personal data we hold about you. tacock respects these rights and will respond to any valid request promptly. To exercise any of the rights listed below, please contact us at [email protected] with your full name, registered mobile number, and a clear description of your request. We will respond within 14 business days of receiving a valid request.

7 Data Security Measures

tacock takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our core security practices include:

• TLS encryption in transit: All data exchanged between your device and the tacock platform is encrypted using TLS 1.2 or higher. You will see the padlock icon in your browser address bar confirming that your connection to tacock.net is secure.
• Encryption at rest: Personal and financial data stored on tacock's servers is encrypted at rest using AES-256 encryption or an equivalent industry-standard protocol.
• Password hashing: User passwords are never stored in plain text. tacock uses a strong one-way hashing algorithm with salting to store password data, meaning that even internal tacock staff cannot view your password.
• Two-factor authentication (2FA): tacock offers optional two-factor authentication for all registered users. We strongly encourage all tacock users — particularly those in Dhaka, Chittagong, Sylhet, Khulna, and other major cities — to enable 2FA to protect their accounts from unauthorised access.
• Access controls: Access to personal data within tacock's internal systems is restricted on a strict need-to-know basis. Only authorised staff members with a legitimate operational need may access player personal data, and all such access is logged and audited.
• Penetration testing and security audits: tacock's platform undergoes regular security assessments, including vulnerability scanning and third-party penetration testing, to identify and remediate potential security weaknesses before they can be exploited.
• Incident response: tacock maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify affected users promptly and take all reasonable steps to mitigate harm.

While tacock implements robust security measures, no online platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your tacock account — including using a strong, unique password, enabling 2FA, and keeping your login credentials confidential. If you suspect unauthorised access to your account, contact tacock support at [email protected] immediately.

8 Changes to This Policy

tacock reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, platform features, or applicable standards. All changes will be published on this page with an updated effective date. Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — we will provide advance notice to registered users via email or a prominent notification on the tacock platform.

Your continued use of the tacock platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and contact support to request account closure and the return of any remaining wallet balance.

We encourage you to review this Privacy Policy periodically to stay informed about how tacock is protecting your personal information. The current version of this policy is always available at tacock.net/privacy-policy.

8.1 Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how tacock handles your personal data, please contact our support team. We are committed to resolving all privacy-related enquiries fairly and promptly.

• Support email: [email protected] (plain text — not a clickable link)
• Response time: tacock aims to respond to all privacy enquiries within 5 business days and to resolve formal complaints within 14 business days.
• Support hours: 24 hours a day, 7 days a week, including Bangladesh public holidays (Eid, Independence Day, Victory Day, Pohela Boishakh).
• Language: Support is available in English. Bengali-language support is also available upon request.