Responsible Gaming at tacock —
Play Smart, Stay Safe

1 Our Commitment to Safe Play

tacock was built with a clear mission: to deliver an exciting, world-class betting and casino experience to players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and beyond. However, we recognise that online gambling, like any form of entertainment that involves money, carries real risks for some individuals. That is why responsible gaming sits at the very heart of how tacock operates.

We do not view responsible gaming as a regulatory checkbox. We view it as a genuine obligation to the people who trust tacock with their time and money. Every feature we build, every policy we enforce, and every interaction our support team has with a player is shaped by our commitment to keeping gambling safe, transparent, and under the player's control.

tacock's responsible gaming framework is built on four core principles:

• Prevention: Giving players the knowledge and tools to gamble within their means before problems develop.
• Detection: Monitoring player behaviour for patterns that may indicate problem gambling, and proactively reaching out to players who show warning signs.
• Intervention: Providing immediate, effective tools — deposit limits, time-outs, self-exclusion — that players can activate instantly without barriers or waiting periods.
• Support: Connecting players who need help with our trained support team and, where appropriate, signposting external professional resources.

2 18+ Age Restriction

tacock operates a strict 18+ only policy across all products and services on the tacock platform. Gambling is an adult activity. Persons under the age of 18 are strictly prohibited from registering a tacock account, placing bets, playing casino games, or accessing any real-money service on the tacock.net platform.

How tacock Enforces the Age Restriction

Every new tacock account must pass a Know Your Customer (KYC) verification process before the account can be used for real-money play. During KYC, we verify the player's identity using their National Identity Card (NID) or passport. Bangladesh NID cards are issued only to citizens aged 18 and above, providing a strong primary verification layer. Where the submitted document does not clearly confirm age — or where tacock's fraud detection systems flag a potential underage account — we will request additional documentation and suspend the account pending verification.

Any account found to belong to a person under the age of 18 will be immediately and permanently closed. All funds deposited by an underage player will be returned to the payment method used for the original deposit, net of any winnings generated (winnings from underage accounts are forfeit). This policy has no exceptions.

Age Verification on Registration

At the point of registration, all users must confirm via a mandatory checkbox that they are aged 18 or over and that they accept tacock's Terms & Conditions. This declaration, combined with subsequent KYC document verification, forms tacock's two-layer age verification process. Players who cannot complete KYC verification will not be permitted to make deposits or withdrawals until their identity and age have been confirmed.

3 Self-Exclusion Tools

tacock's self-exclusion feature allows any registered player to voluntarily block themselves from accessing their tacock account for a defined period — or permanently. Self-exclusion is one of the most powerful responsible gaming tools available, and tacock makes it quick and easy to activate. There are no waiting periods, no persuasion attempts, and no barriers between you and the protection you need.

How to Activate Self-Exclusion

To activate self-exclusion on your tacock account, contact our support team via live chat or email at [email protected] and request a self-exclusion. Our team will process your request within a maximum of 24 hours, typically much sooner. During the self-exclusion period, your account will be locked and you will not be able to log in, deposit, place bets, or access any real-money games on the tacock platform.

Self-Exclusion Periods Available

tacock strongly encourages any player who feels they are losing control of their gambling to activate self-exclusion without delay. There is no shame in using these tools — they exist precisely for this purpose, and our support team will handle every request with complete confidentiality and respect.

4 Deposit & Spending Limits

tacock gives every registered player the ability to set personal deposit limits on their account. Deposit limits cap how much you can add to your tacock wallet within a given time period, helping you stay within a budget you have consciously set for yourself — before the heat of the moment can influence your decisions.

Available Limit Types

• Daily deposit limit: Caps the total amount (in BDT) you can deposit into your tacock account in any single calendar day.
• Weekly deposit limit: Caps your total deposits across a rolling 7-day period.
• Monthly deposit limit: Caps your total deposits across a rolling 30-day period.
• Single session loss limit: Sets a maximum loss amount per active session. When the limit is reached, your session ends automatically.
• Single bet maximum: Restricts the maximum stake you can place on a single bet or casino round.

How Limits Work at tacock

Deposit limits take effect immediately upon activation. Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit comes into force — this prevents impulsive decisions from undermining a limit you set when thinking clearly. Reducing a deposit limit takes effect immediately with no delay, so you can always lower your limits faster than you can raise them.

To set or modify your deposit limits, contact tacock support at [email protected] and our team will update your account limits promptly. tacock recommends setting deposit limits at registration — before you have placed your first bet — so that your budget is protected from the very start of your tacock experience.

5 Time-Out & Cool-Off Features

Sometimes you need a short break without committing to a full self-exclusion. tacock's time-out feature lets you temporarily suspend your account for a brief period — giving you space to step back, reassess, and return to gambling only when you feel ready and in control.

Time-Out Options

Time-out periods cannot be cancelled early. This is deliberate — the purpose of a time-out is to create genuine distance between you and the platform. When your time-out period expires, your account will be automatically reactivated and you may log in as normal. tacock will not send "welcome back" promotions when your time-out ends unless you have actively opted back in to marketing communications.

Reality Check Reminders

tacock also offers optional session time reminders. You can request that our support team configure your account to display a session duration notification at regular intervals — for example, every 30 or 60 minutes — reminding you how long you have been playing and prompting you to take a break. This feature is available on request via [email protected].

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. tacock wants every player to be informed about the warning signs so that they — or someone they care about — can seek help before gambling causes serious harm. The following questions are adapted from widely used responsible gaming self-assessment frameworks. If you answer "yes" to several of these questions, we strongly encourage you to activate a time-out or self-exclusion and speak with our support team or a professional counsellor.

Self-Assessment Questions

7 Support & Help Resources

tacock's in-house support team is your first point of contact for any responsible gaming concern. However, we also recognise that some players benefit from speaking with independent, professional counsellors who specialise in gambling-related issues. Below are the support channels available to tacock players in Bangladesh.

8 Parental Controls & Minor Protection

Protecting children and young people from exposure to gambling is a responsibility that tacock shares with parents and guardians. While tacock's own age verification process prevents underage individuals from registering accounts, we recognise that determined minors may attempt to access shared devices or family accounts. We strongly encourage parents and guardians to take the following steps to protect minors in their household.

• Use device-level parental control software to restrict access to gambling websites on shared computers, tablets, and mobile phones. Many Android and iOS devices include built-in parental controls in their Settings menus.
• Keep your tacock login credentials private. Do not save your username or password in shared browsers or autofill settings on devices that children can access. Enable two-factor authentication (2FA) to add an extra security layer to your account.
• Log out of your tacock account when you are not actively using the platform, particularly on shared devices in your home.
• Talk to your children about gambling and online betting in an age-appropriate way. Research consistently shows that open conversations about gambling risks reduce the likelihood of underage gambling behaviour.
• Report suspected underage access immediately. If you suspect a minor has accessed or registered a tacock account, contact [email protected] without delay. tacock will investigate and close any underage account within 24 hours.

tacock is fully committed to the principle that gambling must remain an activity for adults only. Every element of our responsible gaming programme — from age verification at registration to our self-exclusion tools and 24/7 support — reflects that commitment. We thank our players for supporting these efforts and for helping to keep the tacock community safe.