tacock Terms & Conditions

1 General Terms & Acceptance

These Terms & Conditions ("Terms") govern your access to and use of the tacock online sports betting and casino platform, accessible at tacock.net and through any associated mobile applications or services operated by tacock. By registering a tacock account, accessing any portion of the platform, or placing a wager of any kind, you acknowledge that you have read, understood, and irrevocably accepted these Terms.

tacock reserves the right to amend, modify, or supplement these Terms at any time. Amendments take effect immediately upon publication to the tacock platform. It is your sole responsibility to review the current Terms before using the platform. Continued use of tacock following publication of any amendments constitutes your acceptance of the revised Terms.

These Terms should be read in conjunction with tacock's Privacy Policy and Responsible Gaming Policy, both of which are incorporated into this agreement by reference. In the event of any conflict between these documents, these Terms shall take precedence unless expressly stated otherwise.

1.1 Scope of Services

tacock provides an online platform offering sports betting markets (including cricket , football, kabaddi, and other sports), live casino games, virtual slot games, crash games, and other related interactive entertainment products. The platform is operated in English and is specifically designed for the Bangladesh market, accepting payments in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and supported bank transfer services.

1.2 Governing Language

These Terms are published in English. English is the authoritative language of this agreement. Any translation provided for convenience does not override the English version. In the event of any ambiguity or inconsistency between a translation and the English original, the English text shall prevail.

1.3 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remainder of the agreement. The remaining provisions shall continue in full force and effect. The severed provision shall be replaced with a valid provision that most closely approximates the intent of the original.

2 Eligibility & Age Restriction

To be eligible to register and use a tacock account, you must satisfy all of the following conditions at the time of registration and on a continuous basis throughout your use of the platform:

• You are at least 18 years of age. tacock enforces a strict 18+ policy and will request documentary proof of age at any time during your use of the platform.
• You are accessing the tacock platform from Bangladesh or from a jurisdiction where online sports betting and casino games are not prohibited by applicable law. It is your responsibility to determine whether your use of tacock is lawful in your jurisdiction.
• You are acting on your own behalf as a private individual. tacock accounts may not be opened or operated on behalf of third parties, companies, partnerships, syndicates, or any other organisational entity.
• You are not currently subject to a self-exclusion agreement with tacock or any affiliated platform. Registering a new account during a period of active self-exclusion is a violation of these Terms and will result in immediate account closure.
• You have not previously had a tacock account that was suspended or permanently closed for a breach of these Terms.
• You are of sound mind and are not under the influence of alcohol, controlled substances, or any other impairment that would prevent you from making informed gambling decisions.

2.1 Geographic Restrictions

tacock is designed and operated specifically for the Bangladesh market. Players accessing the platform from jurisdictions outside Bangladesh do so at their own risk and are solely responsible for ensuring compliance with local laws. tacock does not represent or warrant that the platform is lawful in any jurisdiction outside Bangladesh. tacock reserves the right to restrict access to users from any geographic region at its sole discretion and without prior notice.

2.2 One Account Per Player

Each individual may hold only one tacock account at any time. Registering multiple accounts — whether using the same or different personal information, payment methods, devices, or IP addresses — is strictly prohibited and constitutes a material breach of these Terms. tacock employs advanced duplicate-detection technology to identify and merge or close duplicate accounts. Any bonuses or winnings generated across duplicate accounts may be voided, and all duplicate accounts will be permanently closed.

3 Account Registration & Verification

To access tacock's full range of services, you must register a personal account. The registration process requires you to provide accurate, complete, and current personal information. tacock reserves the right to request additional documentation at any point to verify the information provided during registration or at any subsequent time.

3.1 Registration Requirements

When registering a tacock account, you are required to provide:

• Your full legal name as it appears on your government-issued identification document.
• A valid date of birth confirming you are 18 years of age or older.
• A valid mobile phone number registered in your name in Bangladesh, capable of receiving SMS verification codes.
• A valid email address that you actively manage and have exclusive access to.
• Your preferred payment method details (e.g., bKash or Nagad mobile wallet number) for deposit and withdrawal purposes.

3.2 Know Your Customer (KYC) Verification

tacock operates a Know Your Customer (KYC) process in line with responsible gaming and anti-money laundering best practices. You may be required to submit one or more of the following documents to verify your identity before withdrawals are processed or at any other time deemed necessary by tacock:

• A copy of your National Identity Card (NID) or valid passport.
• Proof of your registered mobile wallet account (e.g., screenshot of active bKash or Nagad account in your name).
• A selfie or live photo holding your NID, as requested by the verification team.
• Any additional documentation that tacock reasonably considers necessary to verify your identity, age, or source of funds.

Failure to provide requested documentation within the timeframe specified by tacock may result in temporary or permanent account restriction. tacock shall not be liable for any losses incurred as a result of delays caused by incomplete or outstanding KYC documentation.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your tacock account credentials, including your username and password. You must not share your login details with any other person. tacock strongly recommends enabling two-factor authentication (2FA) on your account. Any activity conducted through your tacock account — whether authorised by you or not — is your responsibility unless you have previously notified tacock of unauthorised access via the support team at [email protected].

4 Deposits, Withdrawals & Payments

All financial transactions on tacock are conducted in Bangladeshi Taka (BDT). tacock supports a range of payment methods specifically selected for the Bangladesh market, including bKash, Nagad, Rocket, Upay, and bank transfers to and from Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Visa and Mastercard are also accepted where supported by the player's issuing bank.

4.1 Deposits

• Minimum deposit: ৳100 per transaction via bKash, Nagad, Rocket, or Upay.
• Deposits are credited to your tacock wallet instantly upon confirmation from the payment provider. In the rare event of a delay, contact tacock support with your transaction reference number.
• tacock charges zero platform fees on deposits. Any fees charged by your payment provider are outside tacock's control and are your responsibility.
• You may only deposit funds from a payment account that is registered in your own name. Deposits from third-party accounts are not permitted and will be returned where reasonably practicable.
• tacock reserves the right to set maximum deposit limits per transaction or per day, which may vary based on your account verification status and payment method.

4.2 Withdrawals

• Withdrawals are processed to the same payment method used for the most recent deposit, where technically feasible. This policy is in place to prevent money laundering.
• Withdrawal requests to bKash or Nagad are typically processed within seconds to minutes of approval by the tacock payments team during Bangladesh Standard Time (UTC+6) business hours.
• tacock may require completed KYC verification before processing any withdrawal request. Pending verification documents will delay the withdrawal timeline accordingly.
• tacock reserves the right to impose withdrawal limits per transaction and per calendar month. VIP players may be subject to enhanced limits as communicated individually.
• Withdrawals of bonus-originated funds are subject to the wagering requirements outlined in Section 6 of these Terms. Uncleared bonus funds may not be withdrawn.

4.3 Anti-Money Laundering

tacock is committed to preventing the use of its platform for money laundering, fraud, or any other financial crime. tacock reserves the right to hold, investigate, or return funds that are suspected to be connected with fraudulent activity or financial crime. Any confirmed or suspected misuse of the tacock payment system will be reported to relevant authorities. Players are prohibited from using tacock as a vehicle for transferring funds between payment accounts without genuine gambling activity.

5 Betting Rules & Wager Settlement

The following rules apply to all sports bets, live in-play wagers, and casino game sessions placed on the tacock platform. By placing a wager, you confirm that you understand and accept the applicable betting rules for that market or game.

5.1 Sports Betting

• All sports betting markets on tacock — including cricket (BPL, Bangladesh Tigers, IPL, ICC tournaments), football, kabaddi, tennis, and basketball — are governed by the specific market rules published within the tacock platform for each sport and competition.
• Pre-match bets are accepted up to the kick-off or scheduled start time of the relevant event. Bets placed after the event has commenced will be voided.
• Live in-play bets are accepted at the odds displayed at the time the bet is confirmed. tacock reserves the right to suspend in-play markets at any time, including during delays, weather interruptions, or data feed outages. Bets already confirmed prior to suspension remain valid.
• In the event that a match or event is abandoned, postponed, or cancelled, bets will be settled in accordance with tacock's published abandonment rules for the relevant sport. Generally, if fewer than a specified number of overs/periods have been completed, bets are voided and stakes returned.
• Obvious error odds — prices that are clearly erroneous due to a data feed fault or human input error — may be voided by tacock at its sole discretion. tacock will notify affected players and return voided stakes promptly.

5.2 Casino Games

• All casino games on tacock use certified Random Number Generators (RNG) from licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Return-to-player (RTP) percentages are set and audited by the respective game providers.
• In the event of a technical malfunction during a casino game session (including connection interruption, game freeze, or software error), the round in progress may be voided and the stake returned to your tacock wallet. tacock's decision on malfunction settlements is final.
• tacock is not responsible for any internet connectivity issues on the player's side that result in a disconnection during a live casino game or sports bet. It is the player's responsibility to maintain a stable connection throughout their session.

5.3 Maximum Winnings

tacock reserves the right to impose maximum payout limits per bet, per event, or per day. These limits may vary by sport, market, game type, and account status. Where a single bet or accumulator would result in a payout exceeding tacock's published maximum, the payout will be capped at the applicable limit. Current maximum payout limits are displayed within the tacock platform interface.

6 Bonuses & Promotions

tacock offers a range of bonuses, free bets, free spins, and promotional offers to new and existing players. All bonuses are subject to the specific terms and wagering requirements published alongside each individual promotion, in addition to the general bonus rules set out in this section.

• Bonuses are intended for recreational use and are offered to enhance your entertainment experience on tacock. They are not a guaranteed source of profit.
• Only one welcome bonus may be claimed per player, per household, per device, and per IP address. Attempting to claim a welcome bonus multiple times using different accounts constitutes bonus abuse and will result in all associated accounts being closed.
• tacock reserves the right to withhold, void, or reclaim any bonus or bonus-derived winnings if tacock has reasonable grounds to believe that the bonus was claimed fraudulently, abusively, or in violation of these Terms.
• Deposits made via certain payment methods (as specified per promotion) may not qualify for bonus offers. Check the individual promotion terms before depositing if you wish to claim a bonus.
• tacock reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses already accepted and in the process of being wagered.
• Promotional offers that reference specific sporting events — such as BPL final specials, T20 World Cup free bets, or Eid reload bonuses — are only valid during the stated promotional period and become void upon expiry.

7 User Obligations & Prohibited Conduct

All tacock users are expected to use the platform honestly, lawfully, and in a manner consistent with fair play. The following activities are strictly prohibited on the tacock platform and constitute a material breach of these Terms:

• Match fixing and corruption: Placing bets on any sporting event that you know or suspect has been manipulated or fixed. tacock cooperates fully with sporting integrity organisations and law enforcement authorities in the investigation of match-fixing activity.
• Arbitrage betting: Systematically exploiting tacock's odds in conjunction with other bookmakers' odds to guarantee a profit regardless of the outcome. tacock reserves the right to void bets and close accounts where arbitrage betting is detected.
• Bonus abuse: Opening multiple accounts, using third-party funds, or engaging in low-risk betting patterns specifically to exploit bonus wagering requirements without genuine recreational intent.
• Use of automated systems: Using bots, scripts, automated betting tools, screen-scraping software, or any other automated means to interact with the tacock platform. All betting activity must be performed manually by the registered account holder.
• Fraud and identity misrepresentation: Providing false personal information during registration or KYC verification, impersonating another person, or using payment accounts not registered in your own name.
• Collusion: Coordinating with other players in live casino games (particularly poker or blackjack) to gain an unfair advantage over the house or other players.
• Chargeback abuse: Initiating payment chargebacks or disputes with your bank or mobile wallet provider after funds have been used for gambling on tacock. Any confirmed chargeback will result in immediate account closure and recovery of all associated funds.
• Harmful or offensive conduct: Using live chat, support channels, or any other tacock communication tool to harass, threaten, or abuse tacock staff or other players.

Where tacock identifies any of the above prohibited conduct, it reserves the right to void all associated bets, suspend or permanently close the account, withhold funds pending investigation, and report the activity to relevant authorities. tacock's determination in respect of prohibited conduct is final and binding.

8 Account Suspension & Closure

tacock reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspicion of fraudulent activity, money laundering, or use of the platform for any unlawful purpose.
• Detection of duplicate accounts registered by the same individual.
• Account inactivity for a continuous period exceeding 12 months with a zero balance.
• Request by the account holder to close their own account voluntarily.
• Player-initiated self-exclusion request.
• Court order, regulatory direction, or law enforcement instruction.

8.1 Voluntary Account Closure

You may request to close your tacock account at any time by contacting the support team at [email protected] or via live chat. Before your account is closed, any remaining real-money balance (excluding uncleared bonus funds) will be returned to your registered bKash or Nagad wallet following satisfactory KYC verification. Active bonus balances are forfeited upon voluntary account closure.

8.2 Dormant Accounts

An account is considered dormant if no login activity has been recorded for a continuous period of 12 months and the account balance is zero. Dormant accounts with a positive real-money balance will be subject to a monthly administrative fee of ৳50 after the initial 12-month inactivity period, until the balance reaches zero or the player reactivates the account. Players will be notified by email before dormancy fees are applied.

8.3 Disputed Closures

If your tacock account is closed by tacock and you believe this was done in error, you may submit a formal dispute to [email protected] with full details of your account and the circumstances of the closure. tacock will review all disputes within 14 business days and respond with a written decision. tacock's decision following the dispute review process is final.